Colleagues,
The Help Desk is the place to call when we have technical issues. Please contact me first and together we will decide if the help desk is needed.
Thanking you in Advance,
Freeman
Student Information System Support
For support for the Student Information System, please call the Wayne/RESA SIS Help Desk at (734) 334-1805 or (734) 334-1804
Contacting the help desk via email gets the fastest response time for your issue. Some issues can be solved remotely.
You will need to record the following information BEFORE calling the Help Desk. Date: Contact Name: Ticket Number: Equipment Location: (Room Number, Closet Number) Equipment Type: (CPU, phone, printer-local/network) Operating System: IP Address: Problem description: Date Onsite: Service Tech:
The Help Desk is the place to call when we have technical issues. Please contact me first and together we will decide if the help desk is needed.
Thanking you in Advance,
Freeman
Student Information System Support
For support for the Student Information System, please call the Wayne/RESA SIS Help Desk at (734) 334-1805 or (734) 334-1804
Help Desk (You can click on the links below)
DPS Help Desk Self Service Portal
Email: help@detroitk12.org
Phone: (313) 873-0123
press option 6 for net-books
press option 9 for all other issues
Contacting the help desk via email gets the fastest response time for your issue. Some issues can be solved remotely.
You will need to record the following information BEFORE calling the Help Desk.Date:
Contact Name:
Ticket Number:
Equipment Location:
(Room Number, Closet Number)
Equipment Type:
(CPU, phone, printer-local/network)
Operating System:
IP Address:
Problem description:
Date Onsite:
Service Tech: